FAQ's

Rental Requirements

Terms and Conditions. Please note that when reserving a rental on our website you must check the box that says, I accept the terms and conditions. This means that you acknowledge that the rental rate quoted on our website is for only traveling within the State of Florida. If you intend to travel outside of Florida the rate may differ from what is quoted on our website. Please call us for a quote on out of state rates to avoid unauthorized use and mileage charges. We do offer out of state rates with unlimited mileage. NOTE: Our vehicles may be equipped with geoboundary locators to allow tracking.

Can I use my international driver's license?
A valid drivers license issued in your state or country is acceptable as well as an International License.

Do I need insurance?
Yes, proof of vehicle insurance is required by Florida State Law. If you have your own policy or other rental car coverages we do require proof of coverage. Be advised that the valid and collectible liability insurance and personal injury protection insurance of any authorized rental or leasing driver is primary for the limits of liability and personal injury protection coverage required by Sections 324.021(7) and 627.736, Florida Statues. We do offer C/CDW Comprehensive/Collision Damage Waiver which (subject to conditions stated on our rental agreement) will waive your responsibility for Comprehensive Damage and Collision Damage to the rental vehicle. CDW is not insurance. We also offer Supplimental Liability Coverage (SLI) that can provide liability coverage for persons and property outside of our vehicle. SLI is supplemental (secondary) to your own liability coverage.

What are your age restrictions?
You have to be at least 21 years of age to rent or be an additional driver on our rental agreement. Renters or additional drivers between 21 and 24 years of age may incur an additional fee.

Services

Do you pick up and drop off customers?
Yes, we have a service to pick up and drop off customers for rentals. Fort Lauderdale and Miami Airport are the only 2 airports we service. Customer drop off and pick up service is available Monday through Friday from 8:00 am through 6:00pm and Saturdays from 9:00 am through 3:00 pm A fee may apply if you are out of our normal operating area or hours.

Do you deliver and pick up the vehicle?
Yes, we do provide these specialty services if you are prequalified for delivery and completion of the rental contract. A fee may apply as it requires two employees to offer this service.

Do you pick me up at the airport?
Yes, we pick you up and drop you off to and from Miami & Ft Lauderdale International Airport. A fee may apply and the hours of this service is limited. Please inquiry with our rental agents.

Do you deliver to my home, work, auto repair shop or hotel?
Yes, we do pick you up and drop you off upon return. A fee may apply if you are out of our service area.

Method of payment

What forms of payment do you accept?
A major credit card (a card supported by a pre-determined line of credit) or debit card (see debit card regulations below) in your name, must be presented at time of rental. Your card must have an available credit line sufficient to cover your rental cost plus a minimum of a $200 authorized deposit. You can pay cash, personal check, credit or debit card at time of return.

Debit cards users must prequalify. If you are a first time renter please contact our office for more information on how to qualify for a rental using your debit card. We do not accept prepaid or reloadable credit cards as a form of deposit.

Can I use another persons credit card for renting a vehicle?
No, at the time of rental the principle renter and card holder must match but if a different card holder is present at the time of return we may then use their card for final payment as long as proper identification is presented.

Do I need a deposit?
Yes, a credit card deposit is required at the begining of the rental and may also be needed to reserve a specialty vehicle such as a Minivan or SUV. First time debit card user must also be approved by management. Please call for further assistance.

How much is the deposit?
The deposits is based on the type of vehicle, cost and length of rental. Normally it is equivilant to rental cost plus a minimum of a $200 credit line approval.

Rental Accessories

Do you offer rental accessories with your rentals?
We do have accessories that can be rented with the vehicles. Offered accessories are baby seats and GPS navigation systems. These items can be rented at a nominal daily fee.

Standard Auto Features

What kind of features come in my rental?

Standard features include AM/FM Cd player, air conditioning, automatic transmission, electric windows, cruise control, back up camera and power steering. DVD players and XM Radio are available only in mini-vans and some SUV's. Note: Features may vary depending on the model and availability.

Additional charges

Is there an additional charge for more than one driver?
Yes, additional charges may apply when rental vehicle is to be driven by more than one person. Legal spouse can be added at no additional charge as long as they meet minimum age requirements.

Is there an additional charge for fuel?
You may prepay for a full tank at a discounted rate or return the vehicle with the same amount as when first rented. Missing fuel that is not prepaid will be charged at the current posted office rate.

Is there an additional charge for younger renters or additional drivers under the age of 25?
Yes, it will automatacally apply once you choose drivers age of 21-24 years of age. You may also check the box for an additional underage driver to calculate the cost of adding a second driver that is under the age of 25.

Out-of-state use

Can I drive out-of-state?
Yes, Vehicles can only be operated within specified states. Our website only reflexs rates for Florida use. Contact us for additional information regarding out-of-state use. Warning: Unauthorized out of state use will result in milage charges and penalties. Vehicles are equiped with GPS locators that detect state border crossings.

Monthly rental rates

If I rent a vehicle for a month can I get a good discount off the posted rate?
Yes, vehicles can be rented by the month (a 30 day period) and receive a special discount.

Discounts

Do you offer AAA, AARP, Travel Agent or other discounts?
Yes, we offer discounts to members of any one of the above associations and many others such as military, government employees, law enforcement and fire department. Discounts may be blacked out at any time by management and also before and during legal holidays or special events. Discounts do not apply to Special Rates on our website. 

Do you offer coupons?
Yes we do. You can print them out from our website when they are posted.

Returning vehicles

If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. You must make prior arrangements with us on where to leave your vehicle. Vehicle left on our lot during non-operating hours will be charged through the following business day. Unless CDW was purchased the renter is responsible for all damages found on the vehicle that was not recorded at time of rental.

What time is my rental due to return? 

Unless prior arrangements have been made all rentals must be returned to our office on the date that appears on your contract under "Due In Date" or earlier and within an hour of the time rented. The principal renter may extend the rental contract up to but not beyond a 28 day period. You must have suffient credit or funds deposited on your contract to cover the rental cost.

Tolls, Tickets and Citations

What happens if I use toll roads or get a ticket?

You, as the renter, are responsible for all traffic, parking and toll violations that are incured during your term of rental. If you have a Sunpass or E-Pass account you may use your transponder in the rental. It is highly recommended that you also add the tag number of the rental to your account incase your transponder does not work properly or has a low battery. If you fail to have a transponder in the rental the tag will be photographed and your rental contract may be charged the toll cost, plus a processing fee. Please inform us if you think you have a pending toll, parking or traffic violation. We will assist you in resolving them before extra fines and penalties are incured.

We offer a third party toll service that provides unlimited use of most toll roads in Florida. The "Pass 24" toll service provided by Rent a Toll is a great way to save time and money when traveling the Florida Sun Pass, E-Pass or Lee Pass toll roads. Please inquire about this service when you arrive at our rental counter.

Please Note: All reservations made through our website will be confirmed by a live rental agent via email or phone during our normal business hours. Reservations made afterhours will be fully confirmed as early as possible on the next normal business day. Specialty vehicles such as Sienna Minivans, Highlander SUV, 4 Runner SUV, Tundra and Tacoma Pick Up Trucks require a security deposit to guarantee and fully confirm your reservation. 

 

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